Remote requests
Requests are reviewed asynchronously outside standard daytime hours. There is no live chat, guaranteed immediate response or 24/7 service. Remote requests are considered separately from the local on-site area.
Remote IT support
Request help without an on-site visit.
We provide remote assistance for selected software, Microsoft 365, email, configuration and troubleshooting issues. Requests are reviewed asynchronously outside standard daytime hours, subject to suitability and availability.
Remote support arrangements
Remote requests are reviewed asynchronously. If the issue is suitable and a session can be arranged, I’ll explain the proposed work, session length and total price for your approval before connecting. No session begins and no chargeable work is carried out until you agree.
Availability and arrangements
On-site support
On-site appointments are strictly limited to Saturdays and Sundays, by prior agreement and subject to availability. No weekday visits are offered.
How a remote session works
1. Send a request
Choose “Remote support request” in the website form and describe the device, issue and any error message. Do not include passwords or sensitive account details.
2. Check suitability
We review the details and confirm whether remote support is appropriate, which tool would be used, and a suitable time. Some problems need an on-site visit instead.
3. You approve access
No remote connection is started by sending the form. A session only starts after we explain how it works and you explicitly approve access.
4. You stay in control
You remain present throughout the session and can end it at any time. You enter your own passwords; we will never ask you to tell us or send us a password.
Before you request support
- Keep your device with you and make sure it has a reliable internet connection.
- Save your work and close private documents where appropriate.
- Do not install remote-access software, share a session code, or approve a connection unless AdenTech has first explained the agreed session.
- Never send passwords, one-time security codes, payment-card details or recovery codes.
Request remote support
Use the enquiry form and select “Remote support request”. Your request is not a confirmed appointment or quote. We will respond asynchronously to discuss suitability, availability and any price before work begins.
Request remote support